In reality, technical support isn’t an “add-on to development,” but the foundation of a sustainable web product.
I help clients not only create websites, but also maintain them: I monitor security, updates, integrations, and performance.
What’s included in support?
24/7 Monitoring and Alerts
I set up notification systems and track the project’s status: website availability, server response time, application and database errors, and API integrations.
CMS, Plugin, and SSL Updates
I regularly update the core, libraries, and certificates to ensure the website remains secure and indexed without loss.
Hosting and DevOps Practices
I configure servers, backups, CDN, and automatic deployments. This eliminates downtime and speeds up page loading.
Backup and Recovery
I organize daily backups and recovery tests. If something goes wrong, the website will be quickly restored to normal operation.
Information Security
I check the system for vulnerabilities, install WAF filters, protect admin access, and monitor suspicious activity.
Integrations
I maintain and update connections with CRM, payment systems, mailing lists, ERP, and analytics. A problem on the service side should not impact your business.
Why is this important?
Support isn’t just “fixing” things. It’s thinking ahead, preventing failures, and maintaining product stability.
Without timely updates and monitoring, a website can become vulnerable, and every minute of downtime is a real loss for a business.
Working Options
- Hourly work — if the project requires flexibility and frequent improvements.
- Subscription support — a fixed monthly fee, including monitoring, updates, and backups.
- Batch hours — ideal for stable projects with recurring tasks.
Why clients choose me
- I work without intermediaries—you communicate directly with the developer.
- I’m responsible for everything from code and integrations to server infrastructure.
- I guarantee transparency, regular reports, and a quick response.
